We do our best to process orders quickly, so once they are placed, we cannot guarantee changes or cancellations. If you need any assistance, please email us at info@nyvoya.com.

You will receive an automatic confirmation email once your payment has been approved. If you can't find it, check your spam or promotions folder.

Yes! As soon as the order is shipped, you will receive an email with the tracking code so you can track the delivery in real time.

We're sorry this happened! Please contact us with your order number and a brief description of the situation at info@nyvoya.com — we'll respond as a priority.

We currently ship to Portugal, Spain and all countries in the European Union.

• Portugal: 1-2 business days
• Spain: 1-2 business days
• European Union: 2-5 business days

Shipping costs vary depending on the destination and method chosen. Shipping may be free for purchases over a certain amount. Check the options at checkout or on the [shipping page].

Of course. You have 14 days after receiving your order to return it, as long as the item is intact, with the tag and no signs of use. You can do so directly on our returns and exchanges portal.

Currently, return costs are borne by the customer. In the event of a defect or error on our part, we will take care of everything for you.

Yes — we use standard European sizing. On each product page, you’ll find the model’s size and a size guide to help you choose.

Our pieces are produced in limited quantities as part of capsule collections. Therefore, we do not guarantee restocks. If you love a piece, don't wait too long.

We recommend washing by hand or cold (max. 30°C), inside out and do not tumble dry. Always check the inside label of the garment.

No. As we ship from Portugal to within the European Union, there are no customs fees or additional charges.

Not at the moment. But we are preparing new features soon.